Frequently asked questions

FAQ – Vingino & Raizzed Outlet

1. Where is my package?
Shipping your order can take 5–7 business days. If it takes longer, please feel free to contact our customer service at support@vingino.com.

2. I haven’t received an order confirmation. What should I do?
First, please check your spam folder. Haven’t received anything? Then check whether your payment was successful. Still unsure? Please contact our customer service at support@vingino.com.

3. Can I return my order?
Unfortunately, outlet items cannot be returned. This is stated in our general terms and conditions.

4. Will the stock be replenished?
No, the stock will not be replenished. Once it’s gone, it’s gone.

5. The website isn’t working. What can I do?
Please try again using a different browser or another device. Refreshing the page may also help.

6. I can’t complete my payment. What should I do?
Please try again using a different browser or another device. Also check your internet connection. If the problem persists, please contact us at support@vingino.com.

7. I ordered a set, but one of the items is no longer in stock. How is that possible?
We work with limited stock and high demand. It may happen that an item in your order (for example, an item that is part of a set) is no longer available. In that case, the relevant item will be cancelled and the amount will be refunded.

Please note that we do not reserve sets as a whole and cannot guarantee complete sets or matching items (for example, for brothers, sisters, or twins).